Quick answer
Create a remote folder only after confirming the active server and parent path. A folder outside the document root will not automatically be a public website.
Applies to
For FileZilla Client on your own computer and an authorized Interactive Online hosting login. Our file-transfer workflow uses SFTP over SSH; FTP access is retired. Select SFTP, use the assigned server and SSH port, and authenticate as the eligible cPanel account with an authorized key. Legacy FTP-only subaccounts cannot sign in to SFTP. Check the connection guide for your server and port.
Steps
- Connect securely and open the intended parent folder in the remote pane. Confirm its path against the domain's actual document root when relevant.
- Right-click in the remote pane and choose Create directory. Enter the intended name without accidentally targeting another path.
- Refresh the listing and inspect the resulting location and permissions before placing content in it.
Check the result
Confirm the new directory is in the correct parent and can be opened by the intended account.
Troubleshooting and support
If creation is denied, check authorization, capacity and the parent path. Do not apply broad permissions to the whole account to create one folder.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
- Upload a reviewed file with cPanel File Manager
- Find the correct document root before an AI tool uploads files
- Import and authorize a public SSH key in cPanel
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
