Configuring your settings in FileZilla Print

Quick answer

Change FileZilla settings for a specific transfer need. Interactive Online uses SFTP over SSH, so FTP active/passive controls do not apply. Review automatic overwrite choices before transferring files.

Applies to

For FileZilla Client on your own computer and an authorized Interactive Online hosting login. Our file-transfer workflow uses SFTP over SSH; FTP access is retired. Select SFTP, use the assigned server and SSH port, and authenticate as the eligible cPanel account with an authorized key. Legacy FTP-only subaccounts cannot sign in to SFTP. Check the connection guide for your server and port.

Steps

1. Record the current relevant setting and protocol. Open Edit > Settings on Windows or the platform's supported preferences route.
2. Adjust only the needed connection, concurrency, transfer-type, overwrite, editor or display option. Use modest concurrency appropriate to the service.
3. Keep supported secure protocols and update checks. Enable detailed logging only when needed, protect the log and return diagnostic verbosity to its normal setting afterward.

Check the result

Repeat the controlled transfer that motivated the setting change and inspect completion/failures.

Troubleshooting and support

For continuing failures, record the protocol and redacted log lines. Exclude passwords, keys and private file contents from support evidence.

If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.

Video tutorial

The original video is preserved. Its interface or product version may differ from the written guidance above.

Related help

• Upload a reviewed file with cPanel File Manager
• Find the correct document root before an AI tool uploads files
• Import and authorize a public SSH key in cPanel

Official references

• Official FileZilla documentation

Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.