Quick answer
Enable PuTTY logging only for the needed diagnostic scope and protect the resulting file. Terminal output can contain credentials, private paths and customer information.
Applies to
For PuTTY on your own Windows computer and an account with authorized SSH access. Use the hosting service's assigned hostname, port and user. An ordinary cPanel account is not a root login; your service may use a nonstandard SSH port.
Steps
- Load the intended saved session and open Session > Logging. Choose the minimum useful output mode.
- Use a unique protected local filename and review overwrite behavior; avoid silently appending unrelated sensitive sessions.
- Connect and perform only the intended diagnostic task, then exit and disable logging when it is no longer required.
Check the result
Open the log locally and confirm it contains the required evidence. Redact secrets and unrelated data before sharing a short relevant excerpt.
Troubleshooting and support
A terminal log is not a complete audit of every action and should not be treated as a safe place to print passwords or tokens.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
- Import and authorize a public SSH key in cPanel
- Fix Permission denied (publickey) when connecting an AI coding tool
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
