Policies

Universal Acceptance: By using our website or any service offered by Interactive Online Corporation, the customer acknowledges and agrees to be bound by all policies on this Master Policies page. These policies are incorporated by reference into every agreement with Interactive Online, whether signed or unsigned.

1. Definitions

  • Services: all hosting, design, marketing, review management, and related offerings by Interactive Online Corporation.
  • Client or Customer: the entity or person using the Services.
  • Deliverables: work product provided under a given engagement.
  • Policies Page: this master policy document.
  • Third Party Platforms: services such as Google, Meta, or similar providers integrated with the Services.

2. General Terms

2.1 Privacy Policy

Summary: We collect only what we need, use it to deliver and improve Services, and respect your choices and rights.

Information We Collect

  • Non-personal data such as device, browser, language, referring site, and IP address.
  • Personal data you provide when you contact us, place orders, subscribe to email updates, or create accounts.
  • Data from cookies and similar technologies that help remember preferences and measure usage.

Cookies

We use cookies to personalize content, store preferences, and analyze traffic. You can disable cookies in your browser. Some features may not function without cookies.

Analytics and Aggregated Statistics

We use Google Analytics with IP anonymization to understand website usage. You may opt out via the Google Analytics opt-out browser add-on.

Email Marketing

We may use MailChimp or comparable providers to send newsletters or updates to subscribers who opt in. You can unsubscribe at any time using the link in our emails.

Advertising, Pixels, and Remarketing

We may use the Meta Pixel and Google Ads remarketing to reach prior visitors. Ad platforms may show you ads based on past interactions with our site. You can adjust your ad preferences in those platforms.

Google Invisible reCAPTCHA

We use reCAPTCHA to protect forms from abuse. Use of reCAPTCHA is subject to Google policies.

Children

We do not knowingly collect personal data from children under 13. If we learn that we have collected such data, we delete it promptly.

GDPR

EU and UK residents have rights to access, correct, delete, restrict, or object to processing, and to data portability. Contact us to exercise these rights.

CCPA and CPRA

California residents may request disclosure and deletion of personal information and may opt out of data sharing where applicable. We do not sell personal data.

CalOPPA

We disclose how we handle Do Not Track signals. At this time, we do not respond to DNT signals.

Data Retention

We retain personal data only as long as needed to provide Services or comply with the law. We then delete or anonymize it.

Security and Breach Notification

We use appropriate safeguards, though no method is perfectly secure. If a data breach likely to impact you occurs, we will notify affected users within a reasonable time consistent with applicable law.

Business Transfers

If Interactive Online is acquired or undergoes a corporate change, personal information may be transferred to the acquirer, subject to this policy.

External Links

Our site links to external websites. Their privacy practices are their own. Review their policies before interacting with them.

2.2 Acceptable Use Policy

Clients must not use the Services for illegal activity, exploitation of minors, harassment, impersonation, spam or bulk unsolicited email, copyright or trademark infringement, warez or pirated content, prohibited adult content, denial-of-service or other attacks, phishing, or unauthorized access. Hosting of real-time chat servers, background daemons, IRC-related software, torrent or peer-to-peer tools, proxies, cron jobs that run more often than every 15 minutes, VoIP, gaming servers, crypto mining, high-intensity AI training workloads, and bulk archival storage are prohibited on shared hosting. Accounts that pose a security risk may be disabled without notice. A cleanup fee of up to $500 may apply for remediation and removal of hacked or spam-related content from block lists.

2.3 Intellectual Property and Licensing

  • Client owns the content, data, and media supplied by the Client.
  • Interactive Online owns proprietary code, frameworks, processes, and trade secrets used to deliver Services.
  • Open source and third-party components are licensed under their respective licenses.
  • Feedback License: Client grants a non-exclusive, worldwide, royalty-free license to use suggestions to improve the Services.

2.4 Accessibility and ADA Compliance

We follow recognized accessibility best practices where feasible. We do not guarantee full compliance with ADA or WCAG. Automated audit scores may vary and are not determinative. Clients remain responsible for requesting audits and remediations if required. An optional paid Accessibility Addendum is available.

  • Services are provided as is and as available.
  • No implied warranties of merchantability or fitness for a particular purpose.
  • No liability for indirect, incidental, special, or consequential damages.
  • The liability cap equals the fees paid in the three months prior to a claim.
  • Client will indemnify and hold Interactive Online harmless from third-party claims arising from Client content, unlawful conduct, or policy violations.
  • The governing law is Florida. The venue is Pasco County.

2.6 Refunds, Cancellation, and Termination

  • General Services: either party may terminate with 14 days written notice. No prorated refunds for mid-cycle cancellations.
  • Managed WordPress Hosting: auto-renews annually unless canceled at least 30 days prior to renewal.
  • Digital Marketing: either party may terminate with 30 days written notice.
  • Electrician Website: plan-specific rules apply; see Appendix F.
  • We may suspend or terminate for non-payment, policy violations, or abusive conduct.
  • Data Return: Request a standard export within 30 days of termination. Additional migrations may incur fees.

2.7 Affiliate Program

  • 15 percent recurring commission on eligible services.
  • 50-dollar minimum payout threshold.
  • Referred accounts must remain active for 90 days.
  • No self-referrals. Early canceled accounts are ineligible.
  • We may apply commissions to outstanding invoices.

2.8 Service Level Agreement

  • Network uptime target is 99.9 percent, excluding scheduled maintenance.
  • Credit tiers: 98 to 99.9 percent equals 5 percent credit; 96 to 97.99 equals 10 percent; 90 to 95.99 equals 15 percent; and below 89.99 equals 25 percent.
  • Hardware replacement for leased hardware is included. Reinstallation or data recovery time is excluded.
  • Service credits are the sole and exclusive remedy for uptime breaches.
  • Credit requests must be submitted within 72 hours of an outage and include ticket numbers, affected domain or server, and timestamps.
  • Exclusions include backbone failures, DNS propagation, and internet congestion outside our network.

2.9 Notices

Notices must be in writing and are deemed given when sent by email to billing and legal contacts on file, or three business days after mailing by certified mail, return receipt requested, to the postal address in the Contact section.

2.10 Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including acts of God, internet or power outages, DDoS attacks, labor disputes, third-party vendor failures, governmental actions, or pandemics.

2.11 Taxes

All prices and fees exclude taxes and government charges. Client is responsible for applicable taxes except taxes based on our net income.

2.12 Subcontractors and Subprocessors

We may use qualified subcontractors and subprocessors to deliver the Services. We remain responsible for their performance.

2.13 DMCA and Copyright Policy

To report alleged infringement, email support@interactiveonline.com with a DMCA notice that includes identification of the work, the infringing material, your contact information, and the required statements. We may remove or disable access to content and may terminate the accounts of repeat infringers.

2.14 Export Controls and Sanctions

Client must not use the Services in violation of export control laws or in embargoed or sanctioned jurisdictions, and must not provide Services to sanctioned entities or individuals.

2.15 Feedback License

Client grants Interactive Online a non-exclusive, worldwide, perpetual, royalty-free license to use suggestions and feedback to improve the Services without obligation.

2.16 Data Return at Termination

Upon written request within 30 days after termination, we will provide a standard export of site files and the primary database. Alternative formats, provider-to-provider migrations, or custom exports may incur professional service fees.

2.17 Support Hours and Response Times

Support hours are Monday through Friday, 9:00 am to 6:00 pm Eastern, excluding holidays. We’ll respond within two business days by ticket or email.

Appendix A: Hosting and cPanel Terms

  • Shared hosting accounts are for the Client’s own sites and owned organizations. Reselling or free hosting under a shared plan is not allowed. Separate entities require separate plans.
  • Each hosted site must be owned by the account holder. Hosting unrelated third-party sites is prohibited.
  • Binary files, such as images, audio, and video, may not exceed 50% of the total bandwidth or storage. Violations may be limited to 10 GB storage and 100 GB traffic.
  • Accounts that exceed CPU, memory, or disk limits will be upgraded to the next plan. Refusal to upgrade may result in suspension.
  • Prohibited software includes interactive real-time chat, background daemons, IRC tools, torrent and leech apps, proxies, cron jobs more frequent than every 15 minutes, VoIP, and gaming servers.
  • Security and responsibility: Client is responsible for account credentials and security. Compromised accounts may be disabled without warning. Cleanup fees may apply.
  • Backups: We perform periodic backups, but they are not guaranteed. Clients must maintain their own backups.
  • Restores: typical restore fees are $ 25 to $ 50 per site or $ 89 per hour for sites larger than 4 GB. Fees are waived only when a hardware failure under our control caused the issue.
  • Resellers: resource limits by package are approximately Reseller 5 at 10 percent, Reseller 10 at 12 percent, Basic at 15 percent, Starter at 17 percent, Premium at 22 percent, Pro at 25 percent, and Pro Plus at 30 percent.
  • Security testing: Client-run penetration tests or vulnerability scans are prohibited without prior written approval.

Appendix B: Managed WordPress Hosting Terms

  • Term and renewal: a one-year term that auto-renews each year unless canceled at least 30 days prior to renewal.
  • Scope: includes hosting, monitoring, updates, routine maintenance, daily backups, SSL, and support defined by the plan.
  • Client responsibility: Client is responsible for content, legal compliance, and data integrity.
  • Suspension and termination: we may suspend for non-payment or policy violations. A reactivation fee may apply after suspension.
  • Confidentiality: Both parties will protect non-public information.
  • Warranty and limitations: Services are provided as is without warranty. Liability is limited as set out in the General Terms.
  • Jurisdiction: Florida law and Pasco County venue apply.

Appendix C: Website Design and Redesign Terms

  • Ownership: Client owns the final website and content after full payment. Interactive Online retains underlying proprietary frameworks and processes.
  • Compensation: shared billing is 50 percent upfront, with the balance due at launch. Late fees may be 15 percent per month. Attorney fees may be recovered in collections.
  • Revisions: up to two rounds of revisions are included unless stated otherwise. Additional rounds are billed hourly.
  • Content deadlines: if the project is idle for more than 30 days due to missing materials or approvals, a pause or resumption fee may apply.
  • Go live acceptance: Client approval is required before launch. A 30-day post-launch warranty covers break-fix issues within the delivered scope.
  • Confidentiality and indemnification: Both parties maintain the confidentiality of information. Client indemnifies for claims related to Client content.
  • Portfolio rights: We may display the completed work in our portfolio unless the Client opts out in writing before launch.
  • Marketing disclaimers: no guarantee of ROI, CTR, or conversions. Client is responsible for any ad spend.
  • Communication: Timely feedback and materials are required to meet timelines.

Appendix D: Digital Marketing Services Terms

  • Ad performance and reporting: reports are informational and not guaranteed to meet benchmarks. Metrics derived from third-party platforms may differ from internal tracking.
  • Ownership: Advertising accounts, campaigns, and data created under the Client’s name remain Client property upon full payment. We retain proprietary strategies and templates. Creatives we produce remain ours until all balances are paid.
  • Platform compliance: campaigns are subject to platform policies. We are not responsible for rejections, restrictions, or suspensions. Client ensures its products and claims comply with rules.
  • Client-supplied content: Client represents that all supplied materials are accurate, lawful, and licensed, and will indemnify us against related claims.
  • Termination: either party may terminate marketing services with 30 days written notice. Other service agreements remain unaffected.
  • Budgets: We may recommend changes, but the Client controls final budget decisions. Limited results due to insufficient budget are not our responsibility.
  • Liability limits: not liable for click fraud or invalid traffic, lead quality or conversion rates, or platform downtime or changes.
  • Data privacy and tracking: We may implement pixels or analytics as directed. Client must keep its privacy notices and consents compliant with the law. We are not responsible for the Client’s failure to maintain compliant disclosures.
  • Minimum retainer: a minimum monthly management retainer may apply even when ad spend is paused.
  • Creative approvals: No campaigns will launch without written approval on the final ad copy and assets.

Appendix E: Review Management Service Terms

  • Scope: profile setup or optimization, automated review requests via email or SMS, monitoring, responding to positive or neutral reviews on request, and review widgets for websites where applicable.
  • No guarantees: we do not guarantee that customers will leave reviews or that reviews will be positive.
  • Compliance: no fake, incentivized, gated, or filtered reviews. We are not affiliated with review platforms.
  • Negative reviews and suspensions: we are not liable for negative reviews or platform suspensions. We will make our best efforts to assist with reinstatement where feasible.
  • Client responsibility: Client provides accurate information, permissions, and applicable consents for contacting customers.

Appendix F: Electrician Website Terms

  • Scope: pre-built WordPress site on the Divi theme, branding, mobile optimization, spam-protected forms, on-page SEO, optional third-party embeds, Google Analytics and Search Console, and SSL.
  • Plans and ownership:
    • Monthly: hosting and email included. Ownership transfers only after 12 full months of payments.
    • Yearly: hosting and email included. No transfer during the annual term.
    • Lifetime: includes one year of managed hosting. Ownership transfers immediately, with post-year options to continue managed hosting, switch to unmanaged, or migrate elsewhere.
  • Maintenance and support: includes updates, backups, security monitoring, uptime monitoring, SSL, performance tuning, and up to six hours per year of content edits. Extra work may be billed.
  • SEO and performance: We follow on-page best practices, but do not guarantee ranking or automated tool scores.
  • API usage: monthly and yearly plans include certain API costs, such as OpenAI usage. Under lifetime plans and third-party hosting, the Client is responsible for API and plugin licenses after the included period.
  • Payments and late fees: late payments may result in suspension. A 15 percent monthly late fee may apply.
  • Refunds: monthly may be canceled prospectively; yearly and lifetime are non-refundable after 7 days from launch.
  • Intellectual property: Client owns the provided content. We retain proprietary code and frameworks. Lifetime plan owners receive the complete WordPress installation after the first included year when hosting remains with us, or sooner if migrated per plan terms.
  • ADA and accessibility: best efforts only. No guarantee of full compliance or audit scores.
  • Liability and confidentiality: our liability is limited per the General Terms. Both parties keep non-public information confidential.
  • Indemnification and law: Client indemnifies for content-related claims. Florida law and Pasco County venue apply.

Contact

Interactive Online Corporation
Email: support@interactiveonline.com
Phone: 813-452-4123 or 800-617-4958

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