Quick answer
FileZilla bookmarks remember local and remote locations; they are not independent connections or backups. Recheck the active server before using a remote bookmark.
Applies to
For FileZilla Client on your own computer and an authorized Interactive Online hosting login. Our file-transfer workflow uses SFTP over SSH; FTP access is retired. Select SFTP, use the assigned server and SSH port, and authenticate as the eligible cPanel account with an authorized key. Legacy FTP-only subaccounts cannot sign in to SFTP. Check the connection guide for your server and port.
Steps
- Connect to the intended site and navigate both panes to the desired local and remote directories.
- Use Bookmarks > Add bookmark, choose the appropriate site-specific/global scope and confirm both stored paths.
- Save a descriptive name, reconnect through the intended Site Manager entry and select the bookmark to test it.
Check the result
Confirm the active hostname/account and both pane paths before transferring a file.
Troubleshooting and support
If a bookmark reaches an unexpected folder, inspect its scope and stored paths. Do not overwrite files merely because the bookmark name looks correct.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
- Upload a reviewed file with cPanel File Manager
- Find the correct document root before an AI tool uploads files
- Import and authorize a public SSH key in cPanel
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
