Quick answer
Select the intended folder and open a message in Roundcube to read it. Reading a message does not make links or attachments trustworthy.
Applies to
For the correct mailbox in Roundcube webmail on an email-enabled Interactive Online service. Open it through cPanel Email Accounts > Check Email or the trusted webmail link. Skin, version and provider settings can change labels.
Steps
- Confirm the complete mailbox address, then select Inbox or the intended folder.
- Select a message for the preview pane or double-click to open it, depending on the layout.
- Check the actual sender and recipients before opening a link, attachment or Reply action.
Check the result
Confirm the message belongs to the expected folder and mailbox. Use a controlled message when testing access.
Troubleshooting and support
If the message is absent, clear search filters and check Spam, Trash and other folders before assuming it was never delivered.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
