How to create folders in Roundcube Print

Quick answer

Create a Roundcube folder through Settings > Folders, then confirm it appears in the mailbox. Deleting a folder can remove the messages it contains.

Applies to

For the correct mailbox in Roundcube webmail on an email-enabled Interactive Online service. Open it through cPanel Email Accounts > Check Email or the trusted webmail link. Skin, version and provider settings can change labels.

Steps

1. Open Settings > Folders and choose the create/add control.
2. Name the folder, choose its parent if needed and save. Confirm its subscription/visibility option when offered.
3. Return to Mail and open the folder. Move one controlled message to verify organization before moving large amounts of mail.
4. To rename a folder, select it in Settings > Folders, edit its name and save. Before using the folder's Delete action, preserve required messages and confirm how that service handles removal; a deleted folder may affect all synchronized devices.

Check the result

Confirm the folder and test message appear in webmail and in synchronized IMAP clients where expected.

Troubleshooting and support

If a folder is hidden, check subscriptions and the selected parent. Preserve required messages before renaming or deleting a folder.

If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.

Video tutorial

The original video is preserved. Its interface or product version may differ from the written guidance above.

Related help

• Use webmail to separate a mailbox problem from a device problem

Official references

• Roundcube user guide

Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.