Using multiple identities in Roundcube Print

Quick answer

Roundcube identities control the sender details used when composing. An identity does not create a new mailbox or authorize you to send as an unrelated domain.

Applies to

For the correct mailbox in Roundcube webmail on an email-enabled Interactive Online service. Open it through cPanel Email Accounts > Check Email or the trusted webmail link. Skin, version and provider settings can change labels.

Steps

1. Open Settings > Identities and review the existing identities.
2. Create or edit an identity using an address you are authorized to use. Set the display name, Reply-To and signature as required, then save.
3. Compose a test and choose the intended identity from From. Keep the service's sender authentication requirements in place.

Check the result

Inspect a received test and its reply destination. Check authentication/delivery failures before using the identity for customers.

Troubleshooting and support

If an identity is rejected or mail is treated as spoofed, confirm sender authorization and mail authentication. Do not invent a From address to bypass a restriction.

If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.

Video tutorial

The original video is preserved. Its interface or product version may differ from the written guidance above.

Related help

• Use webmail to separate a mailbox problem from a device problem

Official references

• Roundcube user guide

Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.