Quick answer
Roundcube search can be limited to a folder and selected message fields. Check the search scope before concluding a message is missing.
Applies to
For the correct mailbox in Roundcube webmail on an email-enabled Interactive Online service. Open it through cPanel Email Accounts > Check Email or the trusted webmail link. Skin, version and provider settings can change labels.
Steps
- Choose the intended folder or supported all-folder search scope.
- Enter the search term and review available field/date options, then run the search.
- Open a relevant result and confirm its folder and sender. Clear the search to return to the normal folder view.
Check the result
Find a controlled known message in the expected scope. Check Spam and Trash separately when necessary.
Troubleshooting and support
If a result is missing, broaden the term or scope and check date/field filters. Search results alone do not establish whether a sender's server delivered the message.
If the problem continues, contact support from the account that owns the service. Include the domain, exact error, time and time zone, tool name, and a redacted screenshot. Keep passwords, private keys, cookies and private message content out of the ticket.
Video tutorial
The original video is preserved. Its interface or product version may differ from the written guidance above.
Related help
Official references
Written content reviewed November 1, 2026. Menu availability depends on the product version, permissions and service.
