Google Ads investigating payment methods and credit card bugs

by | Feb 6, 2024 | Digital Marketing, Google, Google Ads, Paid social, PPC

Google Ads is currently addressing issues related to payments and credit cards which are impacting users’ ability to update their payment methods and credit card details. Marketing consultant Lior Krolewicz first flagged the bug and shared a preview clip on Twitter. Upon clicking the “Fix issues” button, users were unable to successfully update their credit card details and encountered error messages. Other marketers have also reported similar issues. Google has acknowledged the problem and is actively working to resolve it, but has not provided a specific timeline for the fix.

In addition to the payment and credit card update issues, Google Ads is also investigating error messages related to “confusing ad text” and other content quality labels. While affected users can still access the platform, they may experience error messages, high latency, or other unexpected behaviors. Google has assured that more information will be provided soon but has not specified an exact time and date for the update.

It’s important for advertisers and businesses using Google Ads to be aware of these issues, especially if their campaigns are impacted. The problem lies with Google Ads, and they are actively working to address it. Despite the complications, Google Ads users can continue to access the platform. Google Ads Liaison Officer Ginny Marvin has confirmed that the team is aware of the payment and credit card update issue and is working to resolve it as quickly as possible.

Given the impact of these issues on advertisers and businesses, it is crucial for Google Ads users to stay informed about any updates and resolutions from Google. While the issues may cause inconvenience and unexpected behaviors, Google is committed to providing more information and resolving the problems as efficiently as possible. Users should monitor announcements from Google Ads regarding the developments and fixes related to these issues.

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