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Articles
Use Shopify AI Toolkit skills with Codex or Claude Code
Quick answerUse Shopify's official AI Toolkit to give Codex or Claude Code current Shopify...
Move Shopify DNS to Cloudflare and configure optional O2O
Quick answer Move a Shopify domain's DNS to Cloudflare by recreating its complete zone, resolving...
Add or correct size and color variants in Shopify
Quick answer Use variants when one product has different purchasable combinations, such as a...
Add or repair a Shopify navigation menu link
Quick answer Edit the menu resource used by your theme, then test its destination. A correct menu...
Add or update a Shopify product without publishing it too early
Quick answer Prepare a product in Draft, complete its selling details, and publish it...
Authenticate the sender email used by Shopify notifications
Quick answer Set the customer-facing sender address and authenticate its domain so Shopify can...
Cancel a Shopify order and verify the refund and shipment outcome
Quick answer Cancellation, refunding, restocking, and stopping a shipment are related but...
Change items on a Shopify order without creating a duplicate order
Quick answer Edit the existing order when Shopify supports the requested correction, then...
Change the product order customers see in a Shopify collection
Quick answer Change the collection sorting controls to reorder its storefront products. Sorting...
Check which Shopify products use a page template
Quick answer A product template controls the arrangement of a product page, while the product...
Connect an existing domain to Shopify while preserving email
Quick answer Point the website records to Shopify at the provider that actually hosts your DNS. A...
Control whether Shopify discounts can be used together
Quick answer Review the combination rules on every participating discount and test the resulting...
Correct Shopify inventory when stock exists but an item is sold out
Quick answer Stock at one location is not automatically available for every online order. Review...
Create and process a Shopify return or exchange
Quick answer Create the return before refunding returned goods, then record inspection and the...
Create or update an About, FAQ, or information page in Shopify
Quick answer Use a store page for information such as an About or FAQ page, then add a menu link...
Edit Shopify theme sections without changing shared product data
Quick answer Theme sections and blocks control how content is presented. Product records, page...
Find why a Shopify discount code is not working
Quick answer Check the discount's current eligibility against the exact customer and cart. A...
Find why a Shopify order confirmation or shipping email is missing
Quick answer Check whether the notification event occurred, which address was used, and whether...
Find why a Shopify product is missing from the storefront
Quick answer A product can exist in the admin without appearing in the place a customer expects....
Fix cropped or inconsistent Shopify product and banner images
Quick answer An image can look correct in Files but crop differently in its theme section. Check...
Fix products missing from a Shopify collection
Quick answer A collection can be published while its expected products are excluded by membership...
Fix shipping unavailable or no shipping rates at Shopify checkout
Quick answer A shipping error usually means that the cart, address, location, market, or rate...
Fulfill a Shopify order and add the correct tracking information
Quick answer Record only the items that are actually being shipped and attach the correct carrier...
Give a Shopify developer the right collaborator access
Quick answer A collaborator account gives an approved Shopify Partner individual access to your...
Handle an Authorized or Pending Shopify payment before fulfilling the order
Quick answer Authorized and Pending do not mean the same thing as Paid. Confirm the payment...
Help a customer sign in to their Shopify customer account
Quick answer First identify which customer-account experience the store uses. Current customer...
Issue and verify a partial refund on a Shopify order
Quick answer Use the order's refund action for an approved partial repayment. Review the amount,...
Plan a Shopify checkout test without disrupting customers
Quick answer A checkout test should verify the intended purchase journey and its operational...
Read Shopify order statuses before shipping, refunding, or closing an order
Quick answer Payment, fulfillment, return, and order status describe different parts of an order....
Redirect an old Shopify URL after moving or removing a page
Quick answer A URL redirect helps visitors reach a relevant replacement when an old address no...
Remove a Shopify app and check for remaining behavior
Quick answer Removing an app can leave theme code, external subscriptions, data, or integrations...
Review Shopify app costs before approving an integration
Quick answer An app can add subscription, usage, or one-time charges beyond the Shopify plan and...
Review a Shopify theme change before publishing it
Quick answer An unpublished theme lets you review theme changes while the current theme continues...
Set up a Shopify free-shipping threshold and test its limits
Quick answer A free-shipping threshold must match the intended destination and cart conditions....
Troubleshoot a Shopify product CSV import before retrying it
Quick answer A product CSV import can update existing catalog data. Resolve its reported error on...
Troubleshoot a delayed or failed Shopify Payments payout
Quick answer A paid customer order and a bank payout are separate stages. Review the payout...
Understand what a Shopify theme copy does and does not back up
Quick answer Duplicating or downloading a Shopify theme preserves theme code and configuration,...
Update a Shopify theme while preserving approved customizations
Quick answer A theme update can introduce improvements and compatibility changes, but custom code...
Update several Shopify prices with the bulk editor
Quick answer The bulk editor is useful for a controlled set of product or variant price changes....
Use Shopify private mode during setup without sharing the admin password
Quick answer Private mode shows a storefront landing page and lets invited reviewers enter a...
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